Help Page

Our guarantee

We're committed to creating learning products that are safe, beautiful and meaningful for your children. Designed by child development experts, our play products are distilled to their simplest, purest purpose: to be exactly what children need at each stage.

Your satisfaction is of the utmost importance to us at Lovevery. Please contact us directly at listening.europe@lovevery.com with any questions or concerns.

Frequently Asked Questions

My Account

Where do I direct questions, comments or issues?

Reach out to us anytime at listening.europe@lovevery.com. Our business hours are Monday through Friday, 9 am to 5 pm CET.

How do I sign up for your email?

Subscribe to our mailing list below and be the first to get updates on products and offers, as well as tips for parents. You can also follow us on Facebook and Instagram for additional information on parenting, education and adorable pictures of our littlest fans.

How do I unsubscribe from emails?

You’ll find an unsubscribe link located at the bottom of your emails. Reach out to listening.europe@lovevery.com for further assistance.

How do I retrieve my username and password?

Your username is your email address, and your password can be reset here.

Can my baby become a Lovevery representative?

Follow us on social media to stay up-to-date on all casting calls. We’re always looking for photos of children playing with Lovevery products: tag @lovevery.europe on Facebook and Instagram.

 

Orders, Shipping and Returns

Where can I buy Lovevery products?

Lovevery products are available on our website as well as on Amazon for purchase or to add to your Amazon baby registry or wish list.

Is my credit card information secure?

All personal and financial Information is collected over a secure SSL communication channel with encryption. We are committed to protecting your privacy!

Will I be charged tax?

VAT taxes are included in the price of the product. If you live in Norway or Switzerland, you do not have to pay any import costs. The shipping costs are calculated in the final steps of the order process, these costs cover the shipping, local VAT and import duties. Questions? Contact us at listening.europe@lovevery.com.

Why are the prices different on the US website?

The prices listed on the US website are different because products sold in the EU & the UK are subject to VAT and import duties. The EU/UK website shows the prices including all taxes and import duties whereas the US website adds sales taxes in the final steps of the check out process.

How do I apply a coupon?

On occasions where a coupon is available, each coupon code may be redeemed once per customer and must be applied at checkout. Coupons are not transferable and are not redeemable for cash. Only one coupon code can be applied at checkout but the offer can be combined with other automatic discounts, such as prepay discounts on kit subscriptions. Purchases of e-gift cards are exempt from receiving the additional value of the discount. Coupons cannot be applied to future shipments of existing subscriptions. Lovevery reserves the right to discontinue a coupon at any time. US coupons and discount codes do not apply in our EU and UK store. If your discount or coupon code does not work, or if you have any questions regarding applying a discount, email us at listening.europe@lovevery.com.

I did not receive an order confirmation, what should I do ?

Sometimes the order confirmations get sent to your ‘Spam’ box. If this is not the case, please reach out to us here and a member of our Customer Experience Team will be in touch with you as soon as possible.

I accidentally ordered my product in the wrong language, can I still change it? 

As long as the order has not shipped, we might be able to change your order. Please contact our Customer Experience Team here and we’ll do everything we can to accommodate your request. If your order has already been shipped, we can simply send you the Play Guide or other material in the desired language.

How do I check my order status?

After you submit your order, you’ll receive an email with your order confirmation. Once your order ships, you’ll receive another email with tracking information. If you need further assistance, email us at listening.europe@lovevery.com. We can’t wait for you to enjoy your products from Lovevery!

My tracking number does not work, can you please help me?

Absolutely! Please reach out to us here and provide us with your order number. Our Customer Experience Team is happy to help.

When will my order arrive?

Orders placed before 4 pm CET, will be shipped the same business day. Orders placed after 4 pm CET on Fridays, will be shipped the following Monday. Orders will typically arrive in 3-5 business days.

How do I cancel an order?

As long as the order has not shipped, you can change or cancel your order by emailing us at listening.europe@lovevery.com. We’ll do everything we can to accommodate your request. If your order has been shipped, you can refuse the order upon delivery or simply return the order to us within 30 days after delivery. 

How do I return my or exchange my product?

We want you to be totally satisfied with your Lovevery product. Returns are accepted within 30 days of purchase and must be in their original packaging. Please reach out to listening.europe@lovevery.com with your name, order number and reason for return, and we will issue you a prepaid return label. Return shipping is free to Austria, Belgium, France, Germany,Ireland, Italy, Netherlands, Portugal, Spain and the United Kingdom. For all other markets, we are unfortunately not able to offer return shipping free of charge.

How much is shipping?

Ground shipping to Austria, Belgium, Luxembourg, France, Ireland, Italy, Netherlands, Portugal, Germany, Spain and the United Kingdom is free. For all other EU markets, shipping is calculated as a fee based on the purchase price.

Where do you ship from?

Our shipping facility is located in the Netherlands.

What is carbon neutral shipping?

In effort to reduce our carbon footprint and minimize our impact on the environment, all Lovevery items ship carbon neutral. We invest in carbon reduction projects to offset any carbon we emit when shipping to you. We partner with organizations that reduce our environmental impact and support projects that are actively reducing, absorbing or preventing carbon and other emissions from entering the atmosphere.

 

Product Questions

Who are the experts who designed your products?

We consult with child development professionals from many backgrounds and fields of expertise.

Are Lovevery products safe for my baby?

All materials in our products are tested to, and comply with, global toy safety standards. Our third-party lab tests include testing for each coating and material in our products for dangerous chemicals, heavy metals, and phthalates. All of our products are compliant with the European Union testing regulations, and all carry the CE Marking.

Where are Lovevery products made?

Our products are designed and expertly curated in Boise, Idaho and San Francisco, California and manufactured in Ningbo, China, in a well-established German toy factory. The facility where we manufacture, assemble, and quality-check our products is one of the largest producers of sustainably-harvested wood toys and organic cotton dolls in the world. We are proud to partner with a company that shares our core values: Commitment to ecologically-sustainable and ethical production, and safe working conditions. Our products go through final inspection at our EU warehouse before being shipped to our customers.

What ages are The Play Gym and The Block Set designed for?

The Play Gym is designed for babies from 0-12 months of age, but we see many older babies and toddlers enjoying it, too! Babies 12-18 months of age especially enjoy the Play Gym with the Play Cover added. Created with the future in mind, The Block Set, is designed for children ages 18 to 48+ months.

Where can I find assembly instructions for the Play Gym and the Play Space Cover?

Watch our assembly videos here.

How do I store the Play Gym?

The legs disconnect from the connector in seconds and can be laid inside the mat and rolled up for storage. For long-term storage, we recommend saving the box.

How do I clean the Play Gym?

To clean the Activity Mat, Organic Cotton Teething Ring, and Montessori Ball: Remove any cards from the Learn to Focus Zone and close each of the three corner attachment straps to form a circle (this prevents snagging). Prior to washing, close the attachment loops on all 3 corners. Teething Ring preparation: Untie the Crinkle Teether fabric from the ring. Machine wash the fabric items using cold water and gentle cycle. We recommend that all fabric items be air dried. Wipe the wood and plastic parts with a damp cloth and non-abrasive cleaner as needed. Check regularly to ensure all attachment straps and plastic connection points are secure.

How should I clean the blocks from the Block set?

We advise to clean the blocks by wiping them with a damp cloth and non-abrasive cleaner as needed.

I lost one of my child's playthings. Can you help?

Yes! We are happy to help you order a replacement plaything if something gets lost or chewed up by a furry friend (it happens!). Contact us and we'd be happy to help.

I have twins, is the Play Gym big enough for two babies?

The dimensions of the Play Gym are 78x28x10 (cm). Depending on the babies age and size, the babies should be able to enjoy the Play Gym together for the first few months.

 

Gifting and Registry

How do I give an e-Gift Card?

To shop e-gift cards, click here. You can choose from several default EUR values that can cover the entire cost of an entire product or can simply be applied towards a recipient's subscription program. Please note that discount codes do not apply towards the purchase of e-Gift Cards.

How do I use an e-Gift Card?

Enter in the discount code at time of checkout. Any remaining funds can be used for a separate purchase. If you are trying to use multiple gift cards, please contact us at listening.europe@lovevery.com and we’ll take care of you!

Can I add Lovevery products to an existing registry?

Yes! The Play Gym and The Block Set are available on Amazon and may be added to your Amazon baby registry or wish list.

Do you offer gift wrapping and notes?

We currently do not offer gift wrapping and gift notes. Of course you can gift all Lovevery products, simply enter the recipient’s address details as the shipping address and enter your own address as the billing address. If you need any help, please reach out to us here.

I have an e-gift card for the EU shop but I live in the UK, can I exchange it for an UK e-gift card?

Absolutely! Please reach out to our Customer Experience Team here and provide us with the e-gift card code. We will make sure you can use your e-gift card in the preferred shop and purchase your Lovevery products.

I ordered one of your products as a gift for a friend, can you please make sure there is no invoice in the box?

We do not send an invoice with the package, you will receive a payment confirmation to the email address that you placed the order with. Please also make sure to add your own address details as the billing address.

 

How to set up your Play Gym

Adding your Play Space Cover

Need to make a return?

We want you to be happy with your purchase. If for any reason you’re not satisfied with your Lovevery product, email us at listening.europe@lovevery.com.

Include in your email: your name, order number and reason for return or exchange within 30 days of purchase. Please keep all original packaging, return shipping is free.